What Comes First, the Dental Team, the Patient or KPIs?
Speaker:
Terri Wilson
May 2, 2025
Date:
3
CE Credits:
About the Course
This course is designed to put into perspective “what is really important” to have a successful practice. Over the course of this 3-hour session examples of protocols and policies will be provided, as well as templates on how to place employment ads to attract desirable employees. We will discuss the costs related to hiring and training new team members. We will also discuss all that is involved in obtaining new patients, and what are the successful dental practices doing to maintain and keep their existing patient base? No practice management course would be complete without discussing Key Performance Indicators, and national averages will be discussed, but this is KPIs with a twist – what comes first – the dental team, the patient or the numbers?
Educational Objectives:
Discover the psychology behind obtaining and retaining great patients.
How to create better marketing and patient education.
When to “fire” a patient. Remember “if you permit it, you promote it”
Examine what “really” is a “healthy dental practice?”
Learn the parameters of doing business in Dentistry in 2025.
Determine the many ways “the dental team” and “the patients” have everything to do with the KPIs.
Your Instructor
Terri Wilson
Terri Wilson, RDA, CDA, CDPMA, CDP, FADAA is the co-owner and operator of Dental Biz Bootcamp, a training and CE services company. Terri is a dynamic dental management leader and national speaker with extensive experience advising dental practices and professionals on the resolution of management and operational issues. She has a proven track record of training professionals on regulatory compliance and accurate coding/billing and has demonstrated her skills in executing strategies to improve customer satisfaction and employee engagement.
Conflict of Interest Disclosure
None reported
The TDA is an ADA CERP provider (May 2024 – June 2028)
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at ada.org/cerp.